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Shipping Information
| SHIPPING RATES
Some of the merchandise on our website is shipped directly from the manufacturer and may take longer than one week for shipping. Please email us at info@alltapestry.com for questions related to product availability and delivery times. Shipping rates and free shipping policy apply only to items shipped within the contiguous U.S.A.(shipping rates and free shipping do not apply for Alaska and Hawaii orders). Free shipping is only available for ground shipping (not express shipping). Ground shipping includes UPS and/or USPS priority mail.
Shipping time for most items in the U.S.A. is one to two weeks. REFUND POLICY (HASSLE FREE) Customer satisfaction is very important to us. All Tapestry has a 5 star rating issued by Yahoo Shopping for excellent customer service. Please read our hassle free 60 day return policy. Damaged item - We will replace any damaged item at no cost to the buyer, as long as we are notified within 5 days after merchandise has been received. Not satisfied - If you are not satisfied with the merchandise you purchased from our site or catalog, you can return the merchandise within 60 days from the day received and we will refund your money excluding the shipping fee. Please email or call us before returning merchandise to obtain the correct return address for your package. The merchandise must be adequately packed and insured before returning. Custom orders, special orders, clearance products, gift certificates and bulk orders are nonrefundable. PROMOTIONAL OFFERS From time to time, we may provide promotional offers such as discounts or free services. The promotional offers are only valid from the time they are issued to the expiration date advertised in the ad. To take advantage of these offers a coupon code must be used when ordering. Customers can not use more than one coupon code per order (can not take advantage of two different promotional offers for the same order). Free shipping promotional offers are only valid for orders shipped within the contiguous U.S.A. CUSTOMER SERVICE Customer Service telephone number 1-877-208-6215 If you have any questions please email us at info@alltapestry.com |
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